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Sundial Troubleshooting Tips

1. Error message: "Module:<SignInController.cpp>, Label: 1289, Service error:#0x1a602".
2. Error message: "Module:<SignInController.cpp>, Label: 1300, Service error:#0x1a602".
3. Error message: "Module:<SignInController.cpp>, Label: 1300, Service error:#15090".
4. Error message: "Module:<CApplicationCorporateTime.cpp>, Label: 10, Service error:#Ox16327" in Mac client.
5. Error message: "The server could not be reached, make sure you have entered the name properly".
6. Error message: "The connection to your host has been lost. This session will be terminated.
7. Cannot log on to Sundial. The desk top application keeps asking for a password and there is no place to enter it.
8. Error message: "Incorrect password".
9. Error message: "Authentication failed" from the desktop client.
10. Error message: "Calendar Server connection error Contact your Administrator" from the Web client.
11. When I try to open another agenda even if I have access rights to it, the agenda screen is blank.
12. When looking up someone else's calendar in Sundial, it shows that he is available but when I talk to his admin, her calendar shows he is booked. They don't match and we did refresh our screens.
13. After installing Sundial, error message says that there is no connection to the server.
14. When you sync Sundial with a PDA, your meetings on your PDA come through as + and + -. This means the meeting is confirmed or partially confirmed. Is there any way to turn that off so it does not show up on the PDA?
15. I must enter my password to retrieve Sundial on my desktop.
16. Error message: "You do not have the right to invite the following people and/or resource".
17. Error message:"The currently off-line agenda belongs to someone else. Please select another location for your off-line agenda."
18. I modified one occurrence of a repeating meeting, and sent out an email from Sundial to notify the attendees of changes. How come the meeting date/time in the email sent is not reflecting the one I have changed?
19. I am a designate for another person, and I can schedule meetings on their behalf, but I cannot invite them to meetings from my calendar.
20. I deleted a meeting that I scheduled from my calendar, but it still shows up in a co-worker's agenda.

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Error message: "Module:<SignInController.cpp>, Label: 1289, Service error:#0x1a602"

This error can be fixed by having your default identity set properly in Network Identity Manager.

1. Right click on the Network Identity Manager icon and choose "New credentials"
2. In the "New credentials" window popped up, verify that your SUNetID is entered in the "Username" field and that the "Realm" is set to stanford.edu
3. Before entering your password, verify that the following two lines are in the "Credentials"
   Selected identity: yoursunetid@stanford.edu
   This identity is the default.
4. If it does not say this, click on the "make default" link in the "Credentials" window to make it the default identity.
5. Try sign in to Sundial again.

Error message: "Module:<SignInController.cpp>, Label: 1300, Service error:#0x1a602".

This error can be fixed by changing one of the Kerberos settings in PC-Leland. This setting will be on by default in future releases of PC-Leland.

Follow the instructions below to change your PC-Leland settings:

1. Right click on the PC-Leland icon in your task bar and select Settings.
2. Click Kerberos (in the left pane)
3. Check the box labeled: Do not include IP addresses in Kerberos v5 tickets
4. Click OK
5. Log out and then back into PC-Leland
6. Restart Sundial

Error message: "Module:<SignInController.cpp>, Label: 1300, Service error:#15090".

PC or MAC Leland is not correctly installed. Upgrade to Kerberos for Windows or the Kerberos Configuration Tool for Macintosh..

Error message: "Module:<CApplicationCorporateTime.cpp>, Label: 10, Service error:#Ox16327" in Mac client.

1. Go to your home directory in your Finder
2. Double-click on the Documents folder
3. Delete all the files that start with "Oracle Calendar"
4. Empty the Trash
5. The next time you log in to Sundial, you will be prompted to create an Off-Line Agenda. Leave the password box blank if you don't want to be asked for your Off-Line password each time you sign on to your calendar.

Error message: "The server could not be reached, make sure you have entered the name properly.

Sundial relies on Kerberos for authentication. Please have your IT support person fix your Kerberos problem and try log into Sundial again.

Error message: "The connection to your host has been lost. This session will be terminated.

This error can be fixed by changing one of the Kerberos settings in PC-Leland. This setting will be on by default in future releases of PC-Leland.

Follow the instructions below to change your PC-Leland settings:

1. Right click on the PC-Leland icon in your task bar and select Settings.
2. Click Kerberos (in the left pane)
3. Check the box labeled: Do not include IP addresses in Kerberos v5 tickets
4. Click OK
5. Log out and then back into PC-Leland
6. Restart Sundial

Cannot log on to Sundial. The desk top application keeps asking for a password and there is no place to enter it.

You may have two Sundial accounts. The Sundial system administrator must delete one of the accounts.

Error message: "Incorrect password".

You may not have a Sundial account. Use a browser to visit http://calendar.stanford.edu/getting-started.html to register for an account.

Error message: "Authentication failed" from the desktop client.

Your Sundial account may not be setup. Go to http://calendar.stanford.edu/getting-started.html to self-register for an account.

Error message: "Calendar Server connection error Contact your Administrator" from the Web client.

Your Sundial account may not be setup. Go to http://calendar.stanford.edu/getting-started.html to self-register for an account.

When I try to open another agenda even if I have access rights to it, the agenda screen is blank.

Refresh the screen by selecting Refresh All from the View menu by typing Ctrl + R.

When looking up someone else's calendar in Sundial, it shows that he is available but when I talk to his admin, her calendar shows he is booked. They don't match and we did refresh our screens.

Check your Tools -> Access Rights -> Viewing tab, and make sure that at least View Times Only is checked for each item. Calendars that were migrated from Meeting Maker just have View Times only for Normal entries and no viewing access for personal and confidential entries.

After installing Sundial, error message says that there is no connection to the server.

The account configuration part of the installer didn't run, so you have to manually configure the account on the machine.

When you sync Sundial with a PDA, your meetings on your PDA come through as + and + -. This means the meeting is confirmed or partially confirmed. Is there any way to turn that off so it does not show up on the PDA?

There is no setting for turning on or off the +'s. The only settings for changing what appears when syncing are accessed through:

1. Right click on the Hot Sync Manager icon in the task bar
2. Select Custom
3. Highlight Date Book (CorporateSync)
4. Click change
5. Click Settings
6. Highlight Date book

I must enter my password to retrieve Sundial on my desktop.

1. Double-click the My Computer icon on your Desktop
2. Check folder viewing options: Select "Folder Options" from the "Tools" menu, then click the "View" tab. In the "Advanced Settings" list box under Hidden Files and Folders, click the "Show hidden files and folders" radio button and click OK.
3. Double-click the Local Disk C: icon
4. Double-click Documents and Settings folder
5. Double-click the folder with your ID
6. Double-click the Application Data folder
7. Double-click the Oracle folder
8. Double-click the Calendar folder
9. Delete all the files in the Calendar folder that start with "XTM"

The next time you log in to Sundial, you will be prompted to create an Off-Line Agenda. If you click Yes, you will be asked to create an Off-Line password. Hint: Leave the password box blank if you don't want to be asked for your Off-Line password every time you sign on to your calendar.

Error message: "You do not have the right to invite the following people and/or resource".

The person you want to invite must set the Scheduling rights in Tools -> Access Rights to allow you to invite them to meetings.

Error message:"The currently off-line agenda belongs to someone else. Please select another location for your off-line agenda."

Off-Line password needs to be reset as follows:

On Windows:

1. Double-click the My Computer icon on your Desktop
2. Check folder viewing options: Select "Folder Options" from the "Tools" menu, then click the "View" tab. In the "Advanced Settings" list box under Hidden Files and Folders, click the "Show hidden files and folders" radio button and click OK.
3. Double-click the Local Disk C: icon
4. Double-click Documents and Settings folder
5. Double-click the folder with your ID
6. Double-click the Application Data folder
7. Double-click the Oracle folder
8. Double-click the Calendar folder
9. Delete all the files in the Calendar folder that start with "XTM"

The next time you log in to Sundial, you will be prompted to create an Off-Line Agenda. If you click Yes, you will be asked to create an Off-Line password. Hint: Leave the password box blank if you don't want to be asked for your Off-Line password every time you sign on to your calendar.

On Mac OS X:

1. Go to your home directory in your Finder
2. Double-click on the Documents folder
3. Delete all the files that start with "Oracle Calendar"
4. Empty the Trash

The next time you log in to Sundial, you will be prompted to create an Off-Line Agenda. If you click Yes, you will be asked to create an Off-Line password. Hint: Leave the password box blank if you don't want to be asked for your Off-Line password every time you sign on to your calendar.

I modified one occurrence of a repeating meeting, and sent out an email from Sundial to notify the attendees of changes. How come the meeting date/time in the email sent is not reflecting the one I have changed?

It is a known problem that if you change one occurrence of a repeating meeting, the email sent out will always show the date/time of the last occurrence of the repeating meeting. This problem is fixed in a new version of Sundial. To avoid confusion, you may want to modify the default meeting message to reflect the correct occurrence of the meeting when you send out the email notification from Sundial.

I am a designate for another person, and I can schedule meetings on their behalf, but I cannot invite them to meetings from my calendar.

Having designate rights to someone's calendar does not mean that you also have scheduling rights to invite them to meetings. Request the person of whom you are the designate, to verify that the access rights set for you include appropriate scheduling rights.

I deleted a meeting that I scheduled from my calendar, but it still shows up in a co-worker's agenda.

The meeting is not actually deleted. It is more likely you removed yourself from the attendees list. To delete a meeting, navigate to your In-tray window, expand the folder "Entries you've sent out" then delete the meeting.